What do Mom and Dad really want as they age? Ter Scott with AlwaysConnectedCareDOTcom offers answers.
As an installer of personal emergency response systems for about ten years as a stranger coming to a senior’s home and placing these unidentified objects on their counters, then telling them that all would be better now was probably the hardest thing in the process. Sure, sometimes I was stalled at the phone step of setting up the appointment with, “I don’t want it”, “my kids are making me do this” and other expletives to which I calmly replied, “They… (always blame it on “they”) want me to stop by and explain things”. So when I get in their door and do everything I can with my body language, listening skills, and speaking slowly to “sell” them on the idea that having and using this new contraption will truly help them, they agree to give it a try. “Your kids won’t be calling you all the time checking in on you”, and “you will now have independence and freedom”; my basic practical and hopefully appropriate responses were always couched in emotion because people make decision...